Ai Powered Voicemail For Customer Support
Customer support demands speed and precision. Voice Mate uses AI to instantly transcribe voicemails, detect urgent issues, and route messages to the right support agents, helping your team resolve problems faster and more effectively.
AI voicemail doesn’t just record—it works for your support team. Every missed call is transcribed and flagged based on urgency or topic, allowing agents to prioritize critical issues first. With Voice Mate, customer satisfaction stays high, even when your lines are busy.
)
In this guide, we’ll show you how to set up AI voicemail tailored for customer support teams. You'll learn how to manage missed calls smarter, boost resolution times, and keep your customers happy and loyal.
Getting Started
Setup is super easy, simply follow the steps below to get started. You will need a Voice Mate account. If you don't have one you can register here:
Open Voice Mate account
-
1. Upload Your Personalised Greeting
Open Voice Mate, go to Call Settings > AI Assistemt > Greeting . Upload a custom voicemail greeting. This is what your AI will say when it picks up the phone for you. You can also give the AI instructions
-
2. Set Call Forwarding
Simply enable call forwarding straight from the Voice Mate app. This is done by tapping the red icon to toggle forwarding on and off. The app will prompt you to call a special phone number that tells your telecom provider that Voice Mate should Handle your Voice Mail
-
3. [optional] Set up Integrations (With Slack, Hubspot, Zapier or Google Calendar)
Voice Mate offers integrations with Slack, Hubspot, Zapier, and Google Calendar. This way you receive a notification when a call is recorded. This allows you to share your inbound calls with a team and even automatically schedule callbacks in google calendar.
-
4. Start Receiving Calls
Once set up Voice Mate will start answering calls on your behalf. You'll receive a push notification and the calls themself will be listed in your app
-
5. Listen back to Inbound Calls and read the transcripts
Access Voice Mate reports to see call summary, transcripts, and listen back to the recording.